Spare parts

We pay careful attention to the packaging of our games so that they reach their destinations in their original state and with all the contents.

Should there ever be something missing in the contents, if some widget disappears or if tensions rise during play – no problem! We are pleased to replace missing parts (against shipping costs prepayment).

Just fill out the spare parts form and play can soon continue.

Attention! The form must be completely filled out as we need to know precisely what is to be replaced.

Fields with a * are required.

Important for puzzle complaints: We are unable to replace individual puzzle pieces. We only replace the entire jigsaw puzzle provided the deficient item is sent to Vienna with proof of purchase.

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